Returns

RETURNS:-
If you wish to return any unused goods please return within a 30 day period to the address on the invoice or return address thats included on the original mailing bag also incluse a note with your return so we can identify the return. We regret we cannot refund the carriage on goods incorrectly ordered. The customer is responsible for shipping the item back we will refund you once we have received the returned item/s.
When sending the item back please remember that the item is returned in the same condition/s as received, if signs of use are present we will return the item back to you without a refund. Signs of use is that the item has been washed; excess hairs are lining the inside the product i.e. coats/ boots if this is the case when we receive them we will send the item back without a refund.

EXCHANGES:-
Unfortunately we may not be able to offer direct exchanges due to stock control, if this is the case we will issue a full refund upon receipt of the return (see return instructions above). 

 

Note:- Due to nature personalisation we cannot offer refunds on personalised items and are excluded from our 30 day returns/exchange acceptance.

 

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copyright © 2008 - 2019. Saintroch.co.uk. All rights reserved